At Interaxon, we develop engaging experiences using brain sensing technology. We are a passionate team of researchers, technical experts and scientists building the world’s leading science-based brain platform to empower personal transformation through human-centered innovation. Our Muse and Muse 2 headbands are designed to make meditation easier and provide real-time audio and visual feedback on your meditative state through the Muse companion app.
As a Customer Care Associate Co-op at Interaxon, you’ll be a primary interface for customers of Muse. You are a skilled communicator and enjoy thinking creatively to solve problems and deliver an exceptional customer experience. You enjoy working in a highly collaborative environment where no two days are the same.
What you'll be doing:
Manage and strengthen our relationship with our customers by providing proactive customer care and acting as the liaison between the company and customer
Actively participate within the Customer Care team in challenging the status quo and implementing best practice workflows
Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken
Interact effectively with other departments to follow up on issues, enhancing the responsiveness to the customer thereby improving the relationship and level of satisfaction
Assist customers with initial orientation with MUSE and troubleshoot with customers to ensure an outstanding experience and reduce potential returns
Other duties as required
Your skills and experience:
Excellent communication skills (written and verbal)
Highly results driven and doing whatever it takes to meet and exceed customer expectations
Superior organizational skills, ability to prioritize urgent matters, follow through on tasks and proactively keep management informed until resolution
A self-starter with a friendly, empathetic and collaborative demeanor
A proactive, customer-focused, results-oriented approach with a 24 hr resolution mindset.
Working toward a degree or diploma in business management or equivalent experience
Ability to maintain a flexible work schedule as required, open to work weekend and evening shifts.
What we offer:
Our collaborative culture is an extension of our vision to empower personal transformation to improve lives and change the world. We have a flexible working environment, meditation space, onsite gym with subsidized membership, a kitchen full of snacks, a variety of food nearby on King Street / Queen Street, onsite bicycle parking and easy access to the TTC. Join a team passionate about making a difference.
Interaxon is a company fueled on innovation and inclusion. We believe that diversity is an essential part of our workplace culture, and we continue to grow our team through equal opportunity and barrier-free recruitment. Additionally, if you require any accommodations during the selection process, please let us know!