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Interaxon

Customer Care Associate (temporary 5 month contract)

Sales – Toronto, Ontario
Department Sales
Employment Type Full Time Temporary
Minimum Experience Entry-level

At Interaxon, we develop engaging experiences using brain sensing technology. We are a passionate team of researchers, technical experts and scientists building the world’s leading science-based brain platform to empower personal transformation through human-centered innovation. Our Muse and Muse 2 headbands are designed to make meditation easier and provide real-time audio and visual feedback on your meditative state through the Muse companion app.

As a Customer Care Associate at Interaxon, you’ll be a primary interface for customers of Muse. You are a skilled communicator and enjoy thinking creatively to solve problems and deliver an exceptional customer experience. You enjoy working in a highly collaborative environment where no two days are the same.

 

What you'll be doing:

  • Manage and strengthen our relationship with our customers by providing proactive customer care and acting as the liaison between the company and customer

  • Actively participate within the Customer Care team in challenging the status quo and implementing best practice workflows

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken

  • Interact effectively with other departments to follow up on issues, enhancing the responsiveness to the customer thereby improving the relationship and level of satisfaction

  • Assist customers with initial orientation with Muse and troubleshoot with customers to ensure an outstanding experience and reduce potential returns

  • Other duties as required

Your skills and experience:

  • Excellent communication skills (written and verbal)

  • Highly results driven and doing whatever it takes to meet and exceed customer expectations

  • Superior organizational skills, ability to prioritize urgent matters, follow through on tasks and proactively keep management informed until resolution

  • A self-starter with a friendly, empathetic and collaborative demeanor

  • A proactive, customer-focused, results-oriented approach with a 24 hr resolution mindset.

  • Working toward a degree or diploma in business management or equivalent experience

  • Ability to maintain a flexible work schedule as required, available to work weekend and evening shifts.

  • Proficiency with Google docs and Microsoft Office Suite is an asset

 

 

What we offer:

Our collaborative culture is an extension of our vision to empower personal transformation to improve lives and change the world. We have a flexible working environment, meditation space, onsite gym with subsidized membership, a kitchen full of snacks, a variety of food nearby on King Street / Queen Street, onsite bicycle parking and easy access to the TTC. Join a team passionate about making a difference.

Interaxon is a company fueled on innovation and inclusion.  We believe that diversity is an essential part of our workplace culture, and we continue to grow our team through equal opportunity and barrier-free recruitment. Additionally, if you require any accommodations during the selection process, please let us know!

 

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  • Location
    Toronto, Ontario
  • Department
    Sales
  • Employment Type
    Full Time Temporary
  • Minimum Experience
    Entry-level
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